Raja Ouhssain
Operation Supervisor
Florange
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operation Supervisor
Kuehne + Nagel
10.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced waste and improved productivity for clients through the application of Lean methodologies.
- Introduced standardized work procedures leading to consistent results across departments.
- Optimized resource utilization by analyzing data trends, identifying inefficiencies, and implementing corrective actions.
Assistant Shift Leader
Kuehne + Nagel
01.2020 - 09.2022
- Enhanced team productivity by implementing efficient task delegation and communication strategies.
- Maintained a clean and organized workspace, adhering to company standards and health regulations.
- Collaborated with management to develop new procedures for improved workflow efficiency.
- Solved customer complaints quickly.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Contributed to waste reduction initiatives by sharing best practices and innovative ideas with team members, leading to more sustainable operations.
Library Assistant
University Of Milano-Bicocca
01.2016 - 10.2018
- Located library materials, resources and technologies to fulfill patron requests.
- Handled check-in and check-out process of library books and materials at circulation desk.
Education
Master - Operations Management And Logistics
BEBS
Barcelona 04.2001 -
Intercultural Communication -
University of Milano-Bicocca
Milan 04.2001 -
Skills
Operations Management
Customer Relations
Performance monitoring
Staff Supervision
Waste Reduction
Visual Management
Standard Work Development
Lean Tools Implementation
Problem-Solving
Decision-Making
Organizational Skills
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Certification
Yellow Belt
Timeline
Yellow Belt
09-2024
Operation Supervisor
Kuehne + Nagel
10.2022 - Current
Assistant Shift Leader
Kuehne + Nagel
01.2020 - 09.2022
Library Assistant
University Of Milano-Bicocca
01.2016 - 10.2018
Master - Operations Management And Logistics
BEBS
04.2001 -
Intercultural Communication -
University of Milano-Bicocca
04.2001 -
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