Jeffrey Lopez
Los Angeles
Summary
Sales professional with comprehensive understanding of automotive industry, adept at identifying customer needs and delivering tailored solutions. Known for fostering collaborative team environments and consistently meeting sales goals through effective communication and adaptability to changing market conditions. Extensive product knowledge and strong interpersonal skills ensure high customer satisfaction and repeat business.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Metro by T Mobile
Metro by T-Mobile
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Car Salesperson
Ganas Autos
08.2023 - 12.2023
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Responded to customer enquiries via telephone and email.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sale Associate
T-mobile
07.2022 - 08.2023
- Helping customers with troubleshooting phones or questions towards billing
- Offering special promotions for certain phones
- Enter in a right time when the store had the worst service
- Selling phones and bundles
- Self motivated person
- Working with a respectful team and helping each other
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Seasonal Retail Sale Associate
Macy’s
10.2021 - 07.2022
- Work as a cashier
- Worked in at your service
- Helping customers out with items
- Helping customers in spanish
- Helping customers getting an exchange or refund
Education
High School Diploma -
Miguel Contreras ALC
05.2017 - 06.2021
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Los Angeles Trade Technical College
08.2021 - 06.2022
Skills
- Computer Skills
- Bilingual
- Math skills
- Determination
- Multitasking
- Problem-solving
- Customer service
- Self motivation
- Demonstrating vehicle features
- Sales and marketing
- Creative thinking
- Negotiation and sales strategy
Timeline
Metro by T Mobile
Metro by T-Mobile
12.2023 - Current
Car Salesperson
Ganas Autos
08.2023 - 12.2023
Sale Associate
T-mobile
07.2022 - 08.2023
Seasonal Retail Sale Associate
Macy’s
10.2021 - 07.2022
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Los Angeles Trade Technical College
08.2021 - 06.2022
High School Diploma -
Miguel Contreras ALC
05.2017 - 06.2021
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