Ivette Piña
Your City
Summary
Empathetic and detail-oriented professional with over10 years of experience in patient care and support. Adept at building strong relationships, resolving issues efficiently, and delivering exceptional service in healthcare and office environments. Excels in communication, problem-solving, and ensuring compliance with industry standards. Bilingual in English and Spanish, with a proven ability to adapt quickly to new roles and technology.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Registered Dental Hygienist
32BJ Benefit Funds
09.2013 - 01.2024
- Provided patient-centered care by educating individuals on health maintenance and treatment options
- Delivered exceptional customer service, addressing patient concerns with empathy and professionalism
- Documented medical histories and maintained meticulous patient records in compliance with HIPAA
- Collaborated with interdisciplinary teams to optimize patient outcomes and streamline workflows
Dental Assistant
Tudor City Dental
10.2007 - 03.2012
- Educated patients about treatment plans, procedures, and post-care to enhance understanding and satisfaction
- Maintained a welcoming and efficient environment by preparing rooms and ensuring cleanliness
- Supported dentists in delivering high-quality care through chairside assistance and accurate documentation
Dental Assistant
James Y. Su, DDS PC
07.2004 - 09.2007
- Facilitated seamless patient experiences by preparing for appointments and explaining procedures
- Assisted with diagnostic tasks, including taking X-rays and reviewing results with providers
- Implemented infection control protocols to ensure safety and compliance
Office Manager’s Assistant
Hispanic Psychoanalytic Study Center
09.1999 - 06.2001
- Coordinated office operations to improve efficiency and customer satisfaction
- Managed sensitive communications and provided administrative support to ensure smooth workflows
- Maintained inventory and prepared documents for internal and external stakeholders
Nurse Assistant
Hospital Regional Alejandro Cabral
07.1997 - 09.1999
- Conducted routine patient care, including checking vitals, assisting with hygiene, and dressing wounds
- Provided companionship and emotional support to patients, ensuring a compassionate and respectful environment
- Reported changes in patient conditions to medical staff, contributing to timely and effective care
- Followed infection control protocols to ensure patient and staff safety during all procedures
Education
Bachelor of Science - Psychobiology
Hunter College of The City University of New York
New York, NYAssociate of Applied Science - Dental Hygiene
Hostos Community College of The City University of New York
The Bronx, NY07.2013
Skills
- Patient Advocacy & Support
- Customer Service Excellence
- Conflict Resolution
- Patient Education & Engagement
- Appointment Scheduling
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Multitasking & Time Management
- Verbal & Written Communication
- Data Entry & Documentation
- Team Collaboration
- Fluent in English & Spanish
Certification
- CPR Certified
- Infection Control
Languages
Spanish: Native/Bilingual
English: Full Professional
Timeline
Registered Dental Hygienist
32BJ Benefit Funds
09.2013 - 01.2024
Dental Assistant
Tudor City Dental
10.2007 - 03.2012
Dental Assistant
James Y. Su, DDS PC
07.2004 - 09.2007
Office Manager’s Assistant
Hispanic Psychoanalytic Study Center
09.1999 - 06.2001
Nurse Assistant
Hospital Regional Alejandro Cabral
07.1997 - 09.1999
Bachelor of Science - Psychobiology
Hunter College of The City University of New York
Associate of Applied Science - Dental Hygiene
Hostos Community College of The City University of New York
- CPR Certified
- Infection Control
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