Summary
Overview
Work History
Education
Skills
Websites
References
Language
Timeline
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FRANZ ANITO

FRANZ ANITO

Any City

Summary

Inside Sales Representative skilled in lead generation and client outreach. Experienced in CRM management appointment setting with a strong record of meeting targets.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Concentrix
07.2024 - 04.2025
  • Delivered timely and professional support to customers via phone, email, and chat.
  • Resolved inquiries, complaints, and technical issues, ensuring a positive customer experience.
  • Managed CRM systems to log interactions, track issues, and update customer records.
  • Consistently achieved or exceeded KPIs such as response time, resolution rate, and satisfaction scores.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Senior High School - Science Technology Engineering And Mathematics

Dr. P Ocampo Colleges Inc, SHS
06-2024

Skills

  • Lead Generation & Prospecting
  • Appointment Setting & Cold Outreach
  • CRM Management
  • Customer Service
  • Critical thinking
  • Active listening
  • Customer service
  • Data entry
  • Scheduling
  • Call management
  • Appointment scheduling
  • Documentation

Websites

References

Personal and character references available upon request.

Language

English

Timeline

Customer Service Representative

Concentrix
07.2024 - 04.2025

Senior High School - Science Technology Engineering And Mathematics

Dr. P Ocampo Colleges Inc, SHS

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